Terms of Service

Effective Date: September 9, 2026
Last Updated: September 9, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.lockardsecurity.com, including any content, forms, communications, resources, and other features made available through the website.

These Terms also apply to certain communications and interactions with Lockard Security unless a separate written agreement applies.

By accessing or using this website, submitting information through the website, or otherwise interacting with Lockard Security, you agree to these Terms.

If you do not agree to these Terms, do not use this website.

1. About Lockard Security

Lockard Security (“Lockard Security,” “Lockard,” “we,” “us,” or “our”) provides cybersecurity, managed security, consulting, security engineering, incident response, vulnerability management, security monitoring, hosting, and related technology services.

Information presented on this website is intended to describe our company, capabilities, services, and general cybersecurity topics.

Use of this website does not, by itself, establish a client, consultant, fiduciary, attorney-client, or other professional relationship with Lockard Security.

A formal services relationship is created only through a mutually executed agreement, statement of work, order form, proposal, or other written contract accepted by Lockard Security.

2. Eligibility and Authority

You may use this website only if you are legally capable of entering into a binding agreement.

If you access or use this website on behalf of a company, organization, government agency, or other entity, you represent that you have authority to act on behalf of that entity and bind it to these Terms where applicable.

3. Website Use

You may use this website for lawful business, informational, and communication purposes.

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or malicious activity
• Attempt to gain unauthorized access to the website, server, infrastructure, accounts, systems, or data
• Circumvent or interfere with security controls
• Probe, scan, test, or exploit vulnerabilities without prior written authorization
• Introduce malware, malicious code, denial-of-service traffic, or harmful content
• Scrape, crawl, harvest, or systematically extract website content in a manner that materially impacts our systems
• Attempt to impersonate Lockard Security, a customer, an employee, or another person
• Submit false, misleading, defamatory, infringing, or unlawful content
• Use the website to distribute spam or unsolicited commercial communications
• Interfere with the normal operation or availability of the website
• Reverse engineer or attempt to derive proprietary software or security controls, except where prohibited by law
• Use the website in a manner that could damage Lockard Security’s reputation, systems, customers, or business relationships

We may restrict or block access to the website where we reasonably believe activity is malicious, abusive, unlawful, or presents a cybersecurity risk.

4. Cybersecurity Testing and Research

Lockard Security is a cybersecurity company, but publication of this website does not constitute authorization to perform penetration testing, vulnerability scanning, exploitation, social engineering, credential testing, denial-of-service testing, or any other offensive security activity against Lockard Security systems.

Security testing is permitted only where Lockard Security has provided explicit written authorization defining the scope and rules of engagement.

Unauthorized security testing may be treated as hostile activity and may result in blocking, investigation, reporting to service providers or law enforcement, or other appropriate action.

If you believe you have identified a legitimate security vulnerability affecting Lockard Security, contact us at:

[email protected]

Please do not exploit a vulnerability beyond what is reasonably necessary to confirm its existence, and do not access, modify, retain, or disclose customer or third-party data.

5. Information on This Website

We make reasonable efforts to provide accurate and useful information, but cybersecurity technologies, threats, standards, vulnerabilities, laws, regulations, and industry practices change rapidly.

Content on this website may become outdated, incomplete, or inaccurate over time.

Lockard Security does not guarantee that all website information is complete, current, or error-free.

We may modify, remove, or update content at any time without notice.

6. No Professional Advice

Content published on this website is provided for general informational purposes only.

Nothing on this website should be considered:

• Legal advice
• Regulatory or compliance advice
• Accounting or tax advice
• Insurance advice
• A formal cybersecurity assessment
• A penetration test
• An incident response conclusion
• A risk acceptance recommendation
• A guarantee of security
• A substitute for professional services tailored to a specific environment

Cybersecurity decisions should be based on the facts and circumstances of the specific organization, environment, threat model, regulatory obligations, and business requirements.

Contacting Lockard Security through the website does not create a professional services relationship.

7. Service Descriptions

Descriptions of services on this website are general in nature and may not include all limitations, exclusions, dependencies, technical requirements, or contractual terms.

Actual services provided to customers are governed by applicable written agreements, including statements of work, master services agreements, order forms, proposals, service schedules, and other contractual documents.

If there is a conflict between these website Terms and a signed customer agreement, the signed customer agreement controls with respect to the contracted services.

8. Quotes, Proposals, and Pricing

Any pricing, packages, estimates, or service descriptions published on the website are informational unless expressly stated otherwise.

Quotes, proposals, and estimates may be subject to:

• Technical validation
• Scope confirmation
• Customer environment review
• Licensing requirements
• Third-party costs
• Taxes
• Travel or onsite requirements
• Minimum commitments
• Contract terms
• Availability
• Changes in vendor pricing

A quote or proposal does not become binding until accepted according to its terms and, where required, accompanied by a signed agreement.

9. Third-Party Products and Services

Lockard Security may reference, recommend, resell, integrate, configure, support, or use products and services provided by third parties.

Third-party products may include cybersecurity platforms, cloud providers, telecommunications providers, software vendors, hardware vendors, hosting providers, and other service providers.

Those products and services are governed by the applicable third party’s terms, licenses, service levels, privacy policies, and warranties.

Lockard Security is not responsible for the acts, omissions, outages, defects, security failures, policy changes, licensing changes, or service interruptions of independent third-party providers, except to the extent expressly stated in a written agreement with Lockard Security.

References to third-party companies or products do not necessarily imply endorsement or partnership.

10. Customer Responsibilities

Where Lockard Security provides contracted services, customers are responsible for fulfilling obligations stated in the applicable service agreement.

Depending on the services, customer responsibilities may include:

• Providing accurate information
• Maintaining authorized administrative contacts
• Providing timely system and account access
• Maintaining appropriate licensing
• Maintaining backups
• Implementing recommended remediation
• Managing internal policies and approvals
• Maintaining lawful authority over systems submitted for testing or monitoring
• Maintaining appropriate cyber insurance
• Preserving evidence during security incidents
• Responding to security alerts and requests
• Maintaining accurate asset inventories
• Keeping contact and escalation information current

Failure to satisfy customer dependencies may affect our ability to provide services or meet expected timelines.

11. Authorization for Security Services

Customers engaging Lockard Security for penetration testing, vulnerability assessment, incident response, forensic investigation, security testing, monitoring, or other security services represent and warrant that they have legal authority to authorize Lockard Security to access, inspect, test, monitor, or otherwise interact with the systems, networks, applications, data, accounts, cloud environments, or other assets included within the agreed scope.

Customers are responsible for obtaining any third-party approvals necessary for testing or monitoring.

Lockard Security may refuse or suspend activities where authorization is unclear or where we reasonably believe requested activity may be unlawful or outside the agreed scope.

12. Incident Response and Security Investigations

Cybersecurity investigations often involve incomplete, evolving, or conflicting evidence.

Unless expressly stated otherwise in a written report or agreement:

• Preliminary findings are subject to revision
• The absence of evidence is not necessarily evidence that an event did not occur
• Lockard Security cannot guarantee identification of every compromised system, attacker action, vulnerability, persistence mechanism, or data access event
• Findings may depend on the availability and integrity of logs, telemetry, backups, forensic artifacts, and customer records
• Attackers may intentionally delete, alter, encrypt, or conceal evidence

Lockard Security will make reasonable professional efforts consistent with the agreed scope but cannot guarantee a particular investigative outcome.

13. Security Monitoring and Managed Services

Security monitoring and managed security services reduce risk but do not eliminate it.

No cybersecurity product, service, monitoring platform, endpoint agent, firewall, SIEM, SOC, vulnerability scanner, cloud security platform, or other control can guarantee prevention or detection of every threat.

Customers remain responsible for overall business risk decisions, internal governance, disaster recovery, business continuity, backups, legal compliance, and remediation decisions unless expressly assigned to Lockard Security in writing.

14. Emergency and Critical Security Communications

Customers receiving managed security or incident response services may receive communications concerning urgent or critical security events by telephone, email, SMS, ticketing platform, collaboration platform, or other agreed communication methods.

Customers are responsible for ensuring emergency contact information remains accurate and monitored.

Lockard Security is not responsible for delays caused by unavailable customer contacts, outdated contact information, carrier failures, email filtering, telecommunications outages, or third-party communication failures.

15. SMS/Text Messaging Terms

Lockard Security may provide service-related SMS/text communications to customers and authorized contacts who have opted in.

By opting in to receive SMS communications from Lockard Security, you agree to the following:

Program Description

Messages may include:

• SOC alerts
• Security incident notifications
• Managed security notifications
• Support ticket updates
• Scheduled maintenance notifications
• Authentication or verification codes
• Appointment reminders
• Service communications
• Responses to customer-initiated inquiries

Consent

By enrolling, you confirm that you are the subscriber or customary user of the mobile number provided and are authorized to consent to receive messages at that number.

You must be at least 18 years old.

Consent to receive SMS communications is not a condition of purchasing goods or services.

Message Frequency

Message frequency varies depending on your account, service activity, security events, and communications initiated by you or your organization.

Message and Data Rates

Message and data rates may apply according to your carrier plan.

Lockard Security does not separately charge for SMS messages but is not responsible for carrier fees.

Opt-Out

Reply STOP to any applicable Lockard Security SMS message to opt out.

After opting out, you may receive one final confirmation message.

You will no longer receive messages through the applicable SMS program unless you opt back in.

Help

Reply HELP for assistance.

You may also contact:

Email: [email protected]
Phone: (833) 562-5273

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

SMS information is handled in accordance with our Privacy Policy.

Mobile telephone numbers, SMS opt-in information, and SMS consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

16. Privacy

Your use of this website is also subject to our Privacy Policy.

The Privacy Policy explains how Lockard Security collects, uses, discloses, protects, and retains personal information.

Where Lockard Security processes information on behalf of a customer under a signed services agreement, the applicable customer agreement may contain additional privacy, security, confidentiality, or data-processing terms.

17. Confidentiality

Information submitted through general website forms should not be assumed to be confidential unless an existing agreement provides otherwise.

Do not submit passwords, private keys, access tokens, highly sensitive personal information, regulated data, classified information, security credentials, or other sensitive information through general-purpose website contact forms.

Where a confidentiality or non-disclosure agreement exists between Lockard Security and a customer, that agreement controls the treatment of confidential information covered by it.

18. Intellectual Property

The website and its contents, including text, graphics, branding, logos, designs, service descriptions, reports, templates, software, code, documentation, and other materials, are owned by Lockard Security or used under license unless otherwise stated.

They are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

You may view, print, or download reasonable portions of publicly available website content for legitimate internal business or informational purposes.

You may not, without prior written permission:

• Republish substantial portions of our content
• Sell or commercially redistribute our content
• Remove copyright, trademark, or proprietary notices
• Misrepresent Lockard Security content as your own
• Copy proprietary reports, templates, methodologies, or deliverables
• Use Lockard Security branding in a manner that suggests unauthorized affiliation or endorsement

19. Trademarks

“Lockard Security,” associated logos, branding, service names, and related marks may be trademarks or service marks of Lockard Security.

Third-party names and marks appearing on the website belong to their respective owners.

No license to use any trademark is granted by these Terms.

20. User Submissions

If you submit information, feedback, ideas, suggestions, comments, or other materials through the website, you represent that you have the legal right to provide them.

You retain ownership of your original content.

You grant Lockard Security the rights reasonably necessary to review, process, store, and respond to your submission and to use feedback about our services for internal business improvement.

This provision does not override contractual confidentiality obligations.

21. External Links

Our website may contain links to third-party websites.

We provide such links for convenience or informational purposes.

Lockard Security does not control and is not responsible for third-party websites, content, security practices, privacy practices, availability, or accuracy.

Accessing third-party websites is at your own risk.

22. Website Availability

We may modify, suspend, restrict, or discontinue any portion of the website at any time.

We do not guarantee uninterrupted or error-free availability.

The website may be unavailable due to maintenance, outages, cyberattacks, telecommunications failures, vendor issues, software defects, force majeure events, or other circumstances beyond our control.

23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

LOCKARD SECURITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE WEBSITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.

LOCKARD SECURITY DOES NOT WARRANT THAT:

• THE WEBSITE WILL ALWAYS BE AVAILABLE
• THE WEBSITE WILL BE ERROR-FREE
• ALL CONTENT WILL BE CURRENT OR COMPLETE
• THE WEBSITE WILL BE FREE OF MALICIOUS CODE
• ANY PARTICULAR SECURITY OUTCOME WILL RESULT FROM INFORMATION PROVIDED ON THE WEBSITE

Certain jurisdictions may not allow some warranty disclaimers, so portions of this section may not apply to you.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCKARD SECURITY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES RELATED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF REVENUE, BUSINESS INTERRUPTION, OR SECURITY INCIDENTS ARISING FROM RELIANCE ON GENERAL WEBSITE CONTENT.

THIS WEBSITE LIMITATION DOES NOT MODIFY ANY LIABILITY TERMS CONTAINED IN A SEPARATE WRITTEN AGREEMENT BETWEEN LOCKARD SECURITY AND A CUSTOMER.

Where applicable law does not permit certain limitations of liability, those limitations will apply only to the maximum extent permitted.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lockard Security and its owners, officers, employees, contractors, and affiliates from claims, damages, losses, liabilities, and expenses arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another party’s rights
• Information or materials you submit without authorization
• Unauthorized security testing or malicious activity conducted against Lockard Security systems

This provision does not apply to the extent prohibited by applicable law.

26. Suspension and Termination

We may suspend, block, or terminate access to the website where we reasonably believe a user:

• Violated these Terms
• Engaged in malicious or abusive activity
• Attempted unauthorized access
• Presented a cybersecurity risk
• Violated applicable law

Termination of website access does not affect rights or obligations that accrued before termination.

27. Compliance With Laws

You agree to use the website in compliance with applicable laws and regulations.

You may not use Lockard Security services or resources in connection with unlawful activity, sanctions violations, unauthorized surveillance, fraud, intellectual property infringement, or other prohibited conduct.

Customers are responsible for determining whether their own use of cybersecurity services complies with legal and regulatory requirements applicable to their organization.

28. Export Controls and Sanctions

Cybersecurity technologies and services may be subject to United States export control and economic sanctions laws.

You may not use, export, re-export, transfer, or make available Lockard Security services or related technology in violation of applicable U.S. export controls, sanctions, embargoes, or similar restrictions.

29. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles, except where applicable law requires otherwise.

To the extent a dispute concerning the website is not governed by a separate written agreement, the parties agree that applicable state or federal courts located in Oregon will have jurisdiction, subject to any mandatory legal rights that cannot be waived.

30. Separate Customer Agreements

Customers receiving paid services from Lockard Security may be subject to separate agreements containing terms concerning:

• Scope of services
• Service levels
• Fees and payment
• Confidentiality
• Data processing
• Cybersecurity obligations
• Intellectual property
• Warranties
• Liability
• Indemnification
• Dispute resolution
• Termination
• Insurance
• Regulatory requirements

If these Terms conflict with a fully executed customer agreement, the customer agreement controls for the services covered by that agreement.

31. Changes to These Terms

Lockard Security may modify these Terms periodically.

When changes are made, we will update the Last Updated date at the top of this page.

Changes become effective when posted unless otherwise stated.

Your continued use of the website after updated Terms are posted constitutes acceptance of those changes to the extent permitted by law.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

Any unenforceable provision will be interpreted as closely as possible to its intended purpose to the extent permitted by law.

33. No Waiver

Failure by Lockard Security to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

34. Entire Agreement for Website Use

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of the public Lockard Security website.

They do not replace or modify any separate written services agreement between Lockard Security and a customer.

35. Contact Information

Questions regarding these Terms may be directed to:

Lockard Security
Website: https://www.lockardsecurity.com
Email: [email protected]
Phone: (833) 562-5273