Privacy Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026

Lockard Security (“Lockard Security,” “Lockard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.lockardsecurity.com, communicate with us, request information or services, participate in our SMS/text messaging program, or otherwise interact with Lockard Security.

It also explains certain privacy rights and choices that may be available to you.

This Privacy Policy applies to information for which Lockard Security determines the purposes and means of processing. When Lockard Security processes information on behalf of a customer in connection with managed security, monitoring, incident response, hosting, consulting, or other contracted services, that information is generally governed by our agreement with the customer and the customer’s own privacy obligations.

1. Information We Collect

The information we collect depends on how you interact with Lockard Security and the services you use.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Company or organization name
• Job title or role
• Business or personal email address
• Telephone or mobile number
• Mailing or billing information
• Information submitted through website forms
• Information included in support requests
• Information provided when requesting a consultation, assessment, or quote
• Communications you send to us by email, telephone, SMS, web form, or other channels
• Account information when an account is provided
• Information necessary to establish or manage a business relationship
• SMS consent and opt-out information
• Any other information you choose to provide

Please do not submit sensitive information through a general website contact form unless it is necessary for your request and the communication method is appropriate for that information.

Information Collected Automatically

When you access our website or online services, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Referring website or URL
• Pages viewed
• Date and time of access
• Approximate geographic location derived from an IP address
• Website interaction and navigation information
• Security, diagnostic, and performance information

We may use cookies, web server logs, security technologies, analytics tools, and similar technologies to collect this information.

Security Information

Because Lockard Security is a cybersecurity provider, our systems may collect and retain information necessary to protect our website, infrastructure, customers, and services from malicious activity.

This may include IP addresses, HTTP request information, authentication events, security logs, device or browser characteristics, suspected attack indicators, malicious payload information, threat intelligence, and other technical information associated with attempted or actual security events.

We may retain security-related information for longer periods when reasonably necessary for cybersecurity, fraud prevention, incident investigation, threat intelligence, legal compliance, or the protection of Lockard Security and its customers.

2. Information Processed While Providing Cybersecurity Services

Lockard Security provides managed security and cybersecurity services to organizations. Depending on the services purchased, these services may involve processing information from customer environments.

Such information may include:

• Security alerts and detections
• System and application logs
• Authentication and identity information
• Endpoint and device information
• Hostnames and IP addresses
• Usernames and account identifiers
• Vulnerability and configuration information
• Network and cloud telemetry
• Security event information
• Malware or suspicious files
• Email or messaging metadata when relevant to an investigation
• Incident response and forensic information
• Threat intelligence
• Support and ticket information
• Other information provided by or collected on behalf of a customer as necessary to deliver contracted services

Lockard Security processes this information for purposes such as detecting, investigating, preventing, containing, and responding to cybersecurity threats; managing vulnerabilities; maintaining security systems; providing technical support; generating security reports; and performing other contracted cybersecurity services.

When we process personal information on behalf of a customer, the customer generally determines the purposes for which the information is processed. Requests concerning such information should ordinarily be directed to the organization that provided the information to Lockard Security.

3. How We Use Information

We may use information we collect to:

• Provide and operate our services
• Respond to inquiries and requests
• Communicate with customers and prospective customers
• Provide quotes, proposals, assessments, and consultations
• Manage customer accounts and business relationships
• Provide customer support
• Deliver SOC, MDR, SIEM, vulnerability management, incident response, penetration testing, security engineering, consulting, hosting, and other cybersecurity services
• Detect, investigate, prevent, and respond to cybersecurity threats
• Protect our systems, customers, employees, and infrastructure
• Authenticate users and prevent unauthorized access
• Maintain, troubleshoot, and improve our website and services
• Analyze website performance and usage
• Maintain business and transaction records
• Send operational and service-related communications
• Send communications you have requested or consented to receive
• Comply with contractual, regulatory, and legal requirements
• Establish, exercise, or defend legal claims
• Prevent fraud, abuse, and unlawful activity
• Enforce our agreements and policies
• Protect the rights, safety, property, and security of Lockard Security, our customers, and others

We may also use information for other purposes disclosed at the time it is collected or with your consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, maintain security, remember preferences, analyze website performance, and improve the user experience.

Cookies are small files stored on your device by a website. Depending on the configuration of our website, cookies may include:

• Essential cookies, which are necessary for website operation and security
• Preference cookies, which remember settings or selections
• Analytics cookies, which help us understand website usage and performance
• Third-party cookies, which may be associated with embedded content or services provided by third parties

You can control cookies through your browser settings. Blocking certain cookies may affect the functionality of portions of our website.

5. Website Forms and Communications

When you submit a form through our website, contact us by email or telephone, request a security assessment, request a consultation, or otherwise communicate with us, we may collect the information necessary to respond to and manage your request.

Information submitted through our website may include your name, company, website, email address, telephone number, requested services, and the contents of your message.

We may retain business communications as reasonably necessary to maintain records of our relationship, provide services, resolve disputes, maintain security, and satisfy contractual or legal obligations.

6. Embedded Content and Third-Party Services

Our website may contain embedded content or links to third-party websites and services, including videos, social media content, maps, security resources, or other external content.

Embedded content may operate as though you visited the third-party website directly. Those third parties may collect information about your device or activity, use cookies or similar technologies, and track your interaction with their content according to their own privacy policies.

Lockard Security does not control the privacy practices of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

7. How We Share Information

Lockard Security does not sell personal information in exchange for monetary compensation.

We may disclose information in limited circumstances, including to:

Service Providers and Subprocessors

We may use trusted service providers to support our business operations and services, including providers of:

• Cloud infrastructure
• Website hosting and content delivery
• Cybersecurity technologies
• Telecommunications
• Email and collaboration services
• Customer relationship management
• Billing and payment processing
• Analytics
• Technical support
• Professional services

These providers may process information only as necessary to provide services to Lockard Security and subject to applicable contractual and confidentiality obligations.

Customers

When providing cybersecurity services, we may provide security findings, alerts, reports, investigation results, vulnerability information, or other service information to the customer that authorized the service and its authorized representatives.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is required to:

• Comply with applicable law, regulation, subpoena, court order, or other valid legal process
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of Lockard Security, our customers, or others
• Investigate or prevent fraud, cyberattacks, abuse, or unlawful activity
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable legal requirements.

8. SMS/Text Message Communications

Lockard Security offers SMS/text message communications to clients and their authorized contacts who have opted in to receive them.

Information collected in connection with our SMS program may include:

• Mobile telephone number
• SMS consent records
• Date and method of consent
• Message delivery information
• Message history where applicable
• Opt-in and opt-out history
• Support requests associated with SMS communications

How We Use SMS Information

Mobile telephone numbers and SMS consent information are used to provide communications related to Lockard Security services. Messages may include:

• Security Operations Center (SOC) alerts
• Security incident notifications
• Managed Detection and Response notifications
• Support ticket updates
• Scheduled maintenance notifications
• Multi-factor authentication or verification codes
• Appointment or meeting reminders
• Service notifications
• Responses to customer-initiated inquiries

No Sharing for Marketing or Promotional Purposes

Mobile telephone numbers, SMS opt-in information, and SMS consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS information may be disclosed to service providers and telecommunications providers strictly as necessary to operate and deliver the SMS program, including providers such as RingCentral.

Those providers receive information only as necessary to facilitate communications or provide supporting services.

Message Frequency and Rates

Message frequency varies depending on your services, account activity, communications with Lockard Security, and security events affecting your environment.

Message and data rates may apply according to your wireless carrier and service plan. Lockard Security is not responsible for carrier charges.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to a message from Lockard Security.

After submitting STOP, you may receive a one-time confirmation that you have been unsubscribed. You will no longer receive messages through the applicable SMS program unless you subsequently opt back in.

Opting out of SMS does not prevent Lockard Security from contacting you through other authorized channels when necessary to provide services, respond to requests, satisfy contractual obligations, or communicate important security information.

For assistance, reply HELP, email [email protected], or call (833) 562-5273.

SMS Data Retention

We retain SMS consent records, opt-out records, and related information for as long as reasonably necessary to operate the program, document consent, maintain our business relationship, resolve disputes, and comply with applicable legal and regulatory requirements.

9. SMS Terms and Conditions

By providing your mobile telephone number and affirmatively opting in to receive SMS communications from Lockard Security, you agree to the following terms.

9.1 Program Description

Lockard Security’s SMS program provides service-related communications to customers and their authorized contacts. Messages may include SOC alerts, security incident notifications, support ticket updates, maintenance notices, authentication or verification codes, appointment reminders, service notifications, and responses to inquiries.

9.2 Consent

By enrolling, you represent that you are the subscriber or customary user of the mobile number provided, are authorized to provide that number, and consent to receive SMS messages from Lockard Security.

You must be at least 18 years old to enroll.

Consent to receive SMS messages is not a condition of purchasing goods or services from Lockard Security.

9.3 Message Frequency

Message frequency varies based on service activity, security events, account activity, and communications initiated by you or your organization’s authorized representatives.

9.4 Message and Data Rates

Message and data rates may apply according to your wireless carrier and service plan. Lockard Security does not charge a separate fee for SMS messages but is not responsible for charges imposed by your carrier.

9.5 Opt-Out

Reply STOP to cancel SMS communications.

After receiving your STOP request, Lockard Security may send one final confirmation message. You will not receive additional messages through the applicable SMS program unless you opt back in.

9.6 Help

Reply HELP for assistance.

You may also contact us at:

Email: [email protected]
Phone: (833) 562-5273

9.7 Carrier Disclaimer

Wireless carriers are not responsible or liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless carrier and network provider.

9.8 Privacy

Information collected through the SMS program is handled according to this Privacy Policy.

Mobile telephone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

9.9 Changes to the SMS Program

Lockard Security may modify, suspend, or discontinue its SMS program or these SMS Terms and Conditions. Material changes may be communicated through the SMS program, our website, or another appropriate communication channel.

10. Data Security

As a cybersecurity company, protecting information is fundamental to our business.

Lockard Security maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, misuse, and loss.

Depending on the system and information involved, safeguards may include access controls, authentication mechanisms, encryption, network security controls, endpoint security, monitoring, vulnerability management, logging, security testing, incident response processes, and other security measures.

No information system, network, transmission method, or storage technology can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and security records, complying with contractual and legal obligations, resolving disputes, and enforcing agreements.

Retention periods vary based on the type of information and the purpose for which it is processed.

Security logs, threat intelligence, incident records, and information associated with suspected malicious activity may be retained when reasonably necessary to protect Lockard Security and our customers, investigate security incidents, identify recurring threats, satisfy contractual requirements, or comply with applicable law.

Information processed on behalf of customers may be retained according to customer agreements, service configurations, legal requirements, and applicable data retention policies.

12. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have rights concerning your personal information. These may include the right to:

• Request information about personal information we collect or process
• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain communications
• Appeal certain decisions concerning a privacy request where applicable

These rights are not absolute and may be subject to exceptions under applicable law.

For example, we may need to retain information for cybersecurity, fraud prevention, contractual, regulatory, legal, accounting, or other legitimate purposes.

Customer-Controlled Information

If Lockard Security processes your information on behalf of your employer or another Lockard Security customer, that organization may be the appropriate party to handle your privacy request.

If we receive a request concerning customer-controlled information, we may refer the request to the applicable customer or assist the customer as required by our contractual and legal obligations.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where applicable, these rights may include requesting access, correction, deletion, or portability of personal information and opting out of certain forms of data processing.

Lockard Security does not sell personal information for monetary compensation.

Where required by applicable law, we will respond to verified privacy requests within the legally required timeframe.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Children’s Privacy

Lockard Security’s website and cybersecurity services are primarily intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

15. International Visitors and Data Transfers

Lockard Security is a United States-based company.

If you access our website or communicate with us from outside the United States, information may be processed or stored in the United States or other jurisdictions in which our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

Where required, Lockard Security will use appropriate safeguards for international transfers of personal information.

16. Do Not Track and Browser Privacy Signals

Some browsers provide “Do Not Track” or similar privacy signals.

Because there is not a universally accepted standard governing all such signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a particular legally recognized opt-out preference signal, Lockard Security will endeavor to process that signal as required by law.

17. Security Research, Abuse, and Malicious Activity

Information associated with suspected attacks, malicious traffic, fraud, abuse, unauthorized access attempts, vulnerability exploitation, or other threats against Lockard Security or its customers may be collected, analyzed, retained, and shared as reasonably necessary for cybersecurity purposes.

This information may be used to:

• Detect and block attacks
• Investigate security incidents
• Identify malicious infrastructure
• Develop threat intelligence
• Protect customers and systems
• Coordinate incident response
• Report unlawful activity where appropriate
• Establish, exercise, or defend legal claims

Nothing in this Privacy Policy limits our ability to collect, preserve, analyze, or disclose information where reasonably necessary to protect systems, networks, customers, or individuals from cybersecurity threats or unlawful activity, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

Material changes may also be communicated through our website or other appropriate means.

We encourage you to review this Privacy Policy periodically.

19. Contact Lockard Security

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy-related request, contact:

Lockard Security
Website: https://www.lockardsecurity.com
Email: [email protected]
Phone: (833) 562-5273

When submitting a privacy request, please provide enough information for us to identify the information or relationship involved. We may need to verify your identity or authority before completing certain requests.

For information processed by Lockard Security on behalf of one of our customers, you may also need to contact that organization directly.